Forecourt EMV Migration: Waiting will cost you.
We believe that with the number of sites requiring upgrades and the limited number of installation technicians, the longer you wait, the longer you’re going to wait! Manufacturing, component, technician, and many other capacity constraints could impact your ability to meet migration deadlines!
Gilbarco recommends you start now and get in line first. As the EMV changeover spreads globally, the U.S. deadline for the forecourt has been extended to October 2020.
Complying with the EMV regulation will result in:
- Reduced cost of chargebacks by avoiding the liability shift
- Mitigating fraud at your site(s)
- Enhancing customer information security
- Protecting your brand
What does EMV approval mean to the retailer?
EMV approval is granted on three levels:
- Hardware compliance (devices) – Hardware manufacturers must have certifications on their payment hardware confirming their capability to accept and process EMV transactions.
- Software compliance (inside the device) – Device manufacturers must also have software on their devices that is certified to accept and process EMV transactions.
- Certification with the fuel brand or network – Devices in a payment ecosystem must be certified together either via a major oil or payment processing network prior to being able to accept EMV transactions in the field.
HOW LONG WILL THE UPGRADE TAKE?
If you are upgrading dispensers and POS software at the same time, it can be an all-day process. The best case scenario is 6 hours, but you will need to create a detailed action plan with your technician ahead of time.
CAN I DO THIS AFTER HOURS?
This is only recommended after you have completed an upgrade at your first site as you will need your best technicians and potential network support. Once you have more experience, upgrading overnight can be an option.
HOW WILL THIS AFFECT MY CUSTOMERS?
The biggest change will come at the card reader. Customers will be prompted to leave their card inserted until instructed to remove
it. Depending on the card, they may be instructed to enter additional information. Typically, they will simply be instructed to remove their card and proceed with the fueling transaction.
WHAT HAPPENS IF A CUSTOMER LEAVES A CARD BEHIND?
Passport POS software is designed with a safety net that reminds customers to remove their cards. If the customer doesn’t remove it, the cashier inside the store will be notified. During the first few days of operation, your cashiers will need to be mindful of this situation and be prepared to train your customers.
HOW WILL MY CUSTOMERS KNOW I UPGRADED?
Make sure you utilize all the tools in our EMV Welcome Kit to your advantage. Using stickers and signs let your customers know you invested in their security can help differentiate you from your unprotected competitors.
CAN I STILL ACCEPT TRADITIONAL MAG STRIPE CARDS?
Yes, however, if you have a customer that has a damaged chip card, the software will not default to mag stripe as a fall-back option to deter fraud.
WHAT IS NEEDED TO TURN ON EMV AT MY STORE?
You’ll need a CRIND upgrade (FlexPay II or IV, or new Encore 700S dispensers), updated card readers (if not current), enhanced site connectivity (high speed enabled via BRCM), EMV-enabled Passport POS Software
I HAVE NEW DISPENSERS, I SHOULD BE READY TO GO, RIGHT?
If your dispensers are new, you should be ready. However, a Gilbarco authorized technician will need to activate your secure devices and make sure they have the latest software. Some dispensers may need a card reader upgrade depending on the age of your dispensers.
DO I NEED A NEW EDH?
No, but you do need at least 16GB of flash memory vs the current 8GB. Newer EDH devices may already have the necessary storage capacity. Your technician can help you determine whether you need to upgrade.
WHY DO I NEED A HIGH SPEED CONNECTION?
For EMV to work efficiently, each dispenser needs a specific network address over a high speed connection. For new sites, Ethernet cables could be used, but our FlexPay Connect methodology optimizes your existing wiring with a new device inside the store to allow for that high speed connection.
CAN I UPGRADE MY SOFTWARE FIRST?
Yes. When software officially releases for your network, you can schedule an upgrade to the new software and be prepared for the outdoor upgrade when ready. The software is free to anyone who has a current active Passport Service Offering agreement. If your license has expired, you will first need to
reactivate your agreement to qualify for the software.
HOW LONG HAS GILBARCO BEEN TESTING EMV?
We have been testing chip card functionality for the past year, performing over 2 million card transactions across the country.
WILL ANYTHING IN MY STORE CHANGE?
With the new Passport Version 11.02 software, there are always new functions that come along with EMV support. The only EMV-related change is the notification of cards left in the dispenser when not properly removed by the customer.